An Open Letter Regarding the Heat at our Kitsilano Hot Yoga Studio

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105 degrees Farenheit Thermostat

Dear Fellow Students,

 

We realize that the heating and temperature at our Kits studio has been inconsistent this past fall and winter. And we gratefully appreciate the feedback, input, and patience of the students that practice at Kits, whether you have just started, or have been practicing with us for years. I assure you that the issue and concerns frustrate all of us (staff and students). From approximately October 1, 2012 to the present day, the temperature has been between 99F and 112F, depending on the time of day. As you might know, Bikram requires us to keep the room at 105F whenever possible.

This fluctuation in heat is something that has been caused by a multitude of events, some of which are out of our control. Specially, the following has occurred:

  • The boiler broke down in the first week of October, just as the summer weather was ending and temperatures were starting to cool down outside. By Halloween, the boiler was overhauled and running strong again.

Please be aware that mother nature is changing around the world. This city gets colder every winter, and as such, hot yoga rooms throughout the city are having difficulty heating up and staying hot. More times this winter than any other winter, we have woken up to find frost on our windshields, which means… the yoga room wakes up cold. Every winter season is an issue for our Kits studio. This winter, we have all experienced a difference in the room’s climate, mainly due to the cooling down period, that should have acclimatized us in October. Every season brings on a change in climate that effects the yoga room. When the boiler broke down, we missed out on the natural cool down period that mother nature would normally provide. This breakdown took the yoga room from ‘running very hot’ to ‘cooler than normal’ and then back up to our regular ‘winter heated conditions’. I assure you, if the boiler had not broken down, none of us would notice an issue with the difference in temperature this winter.

I’m confident to write and say that we have exhausted our efforts to ensure ourselves and our students that we do not have any equipment failures and we are operating as designed. Over the past month, we have done the following to investigate and mitigate the concerns:

  • Fully reviewed the equipment with two separate mechanical contractors to confirm that we are operating as designed
  • Changed all filters and adjusted belts, to maximize the performance of our equipment.
  • Created a log for our staff to track the temperatures throughout the day.
  • Have staff monitor and adjust the rooms settings on a daily basis to keep with the most current climate, and double all controls to ensure that students have not accidentally tweaked or bumped any controls to off set their programs.
  • For the AM classes, we have reprogrammed all timers to run earlier, so that the yoga room can start warming up, as the winter night air is cooling down.
  • For the PM classes, we no longer turn the steamer off mid day, which will keep the room steamy and heated, as the afternoon and evening classes get busier.

I’ve practiced at Kits regularly for the past four years. At times it is the hottest studio in Canada, and other times (like these), its more in line with other hot yoga and Bikram studios. During times like these, we need to focus on our practice. Teachers might hold the postures a bit longer, or do a few extra takes of the breathing exercises, but working hard, pushing ourselves to our own limit is the best way to challenge ourselves and focus on our practice and not the environment around us.

Feedback and comments from students is something we will always welcome and need to keep our studios moving forward, and we truly appreciate the comments about this temperature difference. Please keep in mind that our studios see over 600 people a day, and satisfying the majority of our student’s desires is and will always be our first priority. We will continue to monitor, tweak and keep a general pulse on this issue, and should we find the Kits yoga room climate dropping below the Bikram standards, we will look for alternative heating solutions. I trust that students find this note to be informative and helpful, and that it will provide some closure to the temperature difference and our awareness of the Kits yoga room. I remain.

 

Yours truly,

 

Adam Steinberg

Bikram Yoga Vancouver

 

 

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  187. Trevor says:

    The heat is back at full force! Thanks for sticking with us through this and being so patient!

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  189. Ken S. says:

    Nice spin Adam…interesting while prices increase….conditions decrease, Poor business management. Without a doubt, compensation is in order, plain and simple. And, until such time thats its fixed your paying clientel should never be the ones who suffer. Take full responsibility, hire and engineering company competent in HVAC, have them do all the appropriate engineering calculations to find out precisely where the issues arise. This band-aid solution your applying is a disaster, shut it down and fix it once and for all.

    Obviously something is not designed right seeing that you have 2 other studios functioning fine. You can color it all you want, ultimately your customers deserve better. Save the coconut water, Id prefer a studio that functions properly and i will happily pay for my membership….Till then… not interested in your sad little never ending story.

    • Our company has been in business for more than 14 years, and every day we receive 10 complaints. Five students say its too hot and 5 students say its too cold. We will never please everyone. We’ve spent more than $12,000, and numerous hours dealing with this issue, and will continue to do so.

      Ken – as you noted, we have 2 other studios that are running hotter and for your use. Most other hot yoga studios in north america do not offer multiple locations with their memberships. I suggest you take full advantage of this, if Kits is not for you. As we continue to work through this, we appreciate your patience and if you’re not satisfied, I suggest you contact support@bikramyogavancouver.com and we will be happy to provide you with a refund for what is remaining on your yoga package.

      Regards,

      Adam

  190. Trevor says:

    Hey All,

    We are cleaning the fan coils at Kits this Thursday morning and will be canceling a couple of classes. This is another attempt to hope to achieve the heated temperatures that so many of you know and love!

    • Ken S. says:

      Curious, would this not be considered ” routine maintenance” in order to keep it functioning at a peak level.
      Better yet, should it not be part of a routine maintenance schedule?

  191. Sandra says:

    Thank you Adam for monitorong the temperatures… How about free coconut water while it is cold ? 🙂

  192. Sandra says:

    The sad part about not having consistency in the temperature is that I dont know if Im doing well anymore!
    I certainly feel like Ive lost interest due to the constant complaining of people about the heat, but also its not like it used to be. This used to be my escape from winter and now it has become a chore!

  193. Adam Steinberg says:

    Lauren,
    I hope you are able to enjoy the remainder of your classes with us, and I wish you all the best in the future.
    I’m also glad that you were able to utilize our discounted rates that we offered as our Cambie studio started up.

    This is the most expensive city in the Canada, and we are confident that our rates are competitive and our service is exceptional!

    Many thanks,

    Adam

  194. Lauren says:

    While we appreciate your comments, Adam, it is seriously disappointing that we continue to experience such fluctuations in temperature, particularly as you have recently increased your prices by an extortionate amount yet you fail to provide reasonable service.

    I purchased a 20-class pack for $199 in the middle of last year. Although this was a promotional price, your recent price hikes have resulted in a 20-class now costing $360. That is an 80% increase in price – EIGHTY PER CENT! It’s an absolute joke, especially since the classes are busier than ever thanks to your continual deep discounting on sites such as Groupon and Living Social.

    I’m sorry to say that when my current package expires, I sincerely doubt that I will be returning to Bikram with you – there are plenty of other hot yoga studios in Vancouver who can manage to consistently deliver warm studios to practice in.

    Regards,

    Lauren

  195. Thanks Adam, well written.

  196. Chad Clark says:

    Sounds like your hydronic system is undersized and that is typical and humidification is also undersized

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